Please read this policy before ordering a KiLoTv subscription. Try the service and confirm your device, player and preferred channels before choosing a longer plan. There is no unconditional 10-day money-back guarantee.
Before activation
A subscription that has not been activated may be reviewed for refund eligibility. Contact KiLoTv with your order reference and the reason for the request. We review the circumstances before confirming whether a refund is available.
After activation
Activating a subscription assigns service resources to your account or device. This can limit refund eligibility because activated service cannot always be reused or transferred. An activated subscription does not carry an automatic refund entitlement under this policy. Contact support so the circumstances can be reviewed.
Technical problems
If you experience a setup or playback issue, first contact support with your device model, player version and the error message. We will review the problem and the available assistance. Do not share your password or full playlist URL in a public screenshot.
Changing a plan
For subscriptions longer than three months, a package change may be considered depending on the circumstances. A change is subject to review and is not automatic.
Request a review
Use the current details on the contact page and include your order reference, subscription duration, activation status and the reason for your request. Wait for confirmation before assuming a cancellation, change or refund has been accepted.
This policy does not limit rights that apply under mandatory consumer law. Review the terms of use and plan details before ordering.